Home WABCO Ergonomics Done Right®

Founded in 1869, WABCO is the leading supplier of technologies and services that improve the safety, efficiency, and connectivity of commercial vehicles. The company provides innovations for advanced driver assistance, braking, stability control, suspension, transmission automation, and aerodynamics for the world’s commercial truck, bus, trailer, car, and off-highway vehicle manufacturers.

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  • The Humantech System
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“The dashboards  act as our status report and are reviewed at our monthly leadership meeting. They allow us to see the issues we have at each site today and proactively calculate where we want to be in the future.”

Ricardo Massola, Safety, Health, and Environmental Physical Therapist and Global Health Expert

WABCO is committed to preventing accidents, and working safely is a condition of employment for each of its 13,000 employees occupying 40 countries. The company first initiated an ergonomics process in 2006, consisting of in-person training programs by Humantech experts and paper-based assessments using Humantech’s tools and methods (Ergonomics Hit List®, BRIEF™ Survey, and BEST™ assessment).

In 2013, WABCO became one of the early subscribers of The Humantech System®, an online ergonomics training, assessment, and management solution. Under the baton of the Safety, Health, and Environmental Director Ingeborg Ensing, WABCO developed a sustainable world-class ergonomics process across the globe.  “One thing that differentiates The Humantech System from other software solutions is the e-learning,” says Ricardo Massola, safety, health, and environmental physical therapist and global health expert. “Our biggest challenge prior to implementing The Humantech System globally was training and getting everyone (leadership and operators) on board,” says Massola.

Massola conducted a monthly meeting at each plant to ensure employees were completing the training requirements, and identifying and fixing ergonomics issues. Since training modules in The Humantech System can be viewed anytime, anywhere, and repeated multiple times, a new team member could view them during the first week of employment, and again later as a refresher course. By the end of the first year with The Humantech System, ergonomics had become part of WABCO’s culture with 100 percent (10,000) of its operators trained and ready to make job improvements.

After team members completed the training, live workshops were held on the shop floor to fix problem jobs. “Since we used Humantech’s tools in the past, it was easy to transition to The Humantech System—so easy that everyone began using it,” says Massola.

While assessing a job, workshop attendees enter the data into The Humantech System and an overall risk score is calculated. “The dashboards act as our status report and are reviewed at our monthly leadership meeting. They allow us to see the issues we have at each site today and proactively calculate where we want to be in the future,” says Massola.

Today, WABCO has eliminated all high-risk jobs from its 32 facilities worldwide. Since implementation of The Humantech System, over 3,000 jobs have been assessed. Currently, 341 jobs are at a moderate risk level and 2,836 are at a low risk level. In 2018, the company plans to eliminate or change any task(s) that yield a high-risk score. In 2019, their goal is to make 95 percent of all jobs low-risk.